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Legal

Refund & Cancellation Policy

We want you to be confident that paying for Vinimay is safe. This page explains exactly when you can cancel, when refunds are issued, and how to request one.

EffectiveLast updated: 30 September 2026

1. Overview

Vinimay is a Software-as-a-Service (SaaS) product. Subscriptions grant access to the platform for a defined period — they are not purchases of a physical good. Because the Service is available immediately upon payment and you can verify it thoroughly on the free plan before committing, we follow a fair-use refund framework described below.

Try before you pay: Vinimay's free plan includes 75 invoices with no credit card required. We encourage you to use this to evaluate the product fully before upgrading to a paid plan.

2. Cancellation

You may cancel your subscription at any time by:

  • Going to Settings → Billing → Cancel Plan within the Vinimay app, or
  • Emailing contact@vinimay.in with the subject "Cancel my subscription" from your registered email address.
Monthly subscriptionCancellation takes effect at the end of the current billing period. You retain full access until the period ends, and are not charged for the next period.
One-time 30-day planThe plan expires after 30 days and does not auto-renew. There is nothing to cancel — no further charges will occur automatically.

When your paid plan ends, you automatically revert to the free plan. All your data — invoices, items, parties, ledgers — remains intact. Nothing is deleted on cancellation.

3. Refund eligibility

Refunds are issued in the following circumstances:

Duplicate paymentIf your account was charged more than once for the same subscription period (e.g. due to a payment gateway error), we will refund the duplicate charge in full within 5–7 business days of confirmation.
Service unavailabilityIf the Service was unavailable for more than 72 consecutive hours during a paid period due to an issue on our end (not a third-party outage or scheduled maintenance), you may request a pro-rated refund for the affected days.
Wrongful chargeIf you were charged an amount that did not match the price displayed at checkout, we will refund the difference immediately upon confirmation.
Technical failure at checkoutIf your payment was debited but your account was not upgraded (gateway timeout, network failure, etc.), we will either activate the plan or issue a full refund within 5–7 business days.

4. When refunds are not issued

Refunds are generally not issued in the following situations:

  • You changed your mind after purchasing a plan (the free plan is provided specifically to evaluate the product before payment).
  • You did not use the Service during the billing period.
  • You forgot to cancel a monthly subscription before it renewed.
  • Dissatisfaction with a feature that was available and functioned correctly during your trial on the free plan.
  • Violations of our Terms & Conditions resulting in account suspension.

If you are unsatisfied with the Service for a reason not listed above, please write to us. We review requests case-by-case and we would rather find a fair resolution than lose a customer who had a genuine grievance.

5. How to request a refund

To request a refund:

  1. Email contact@vinimay.in from your registered email address with the subject line "Refund request".
  2. Include your registered phone number or email, the date of the payment and the amount charged.
  3. Briefly describe the reason for the refund request.

We will acknowledge your request within 2 business days and communicate our decision within 5 business days. Approved refunds are processed within 5–7 business days and credited to the original payment method. The time for the refund to appear in your account depends on your bank or card issuer and may take up to 10 business days from our end.

6. Dispute resolution

If you raise a chargeback or payment dispute with your bank or card issuer before contacting us, we may be unable to process a direct refund. We encourage you to write to us first at contact@vinimay.in — we genuinely want to resolve issues quickly and fairly.

Disputes that cannot be resolved amicably shall be subject to arbitration or the jurisdiction of courts in Bengaluru, Karnataka, India, in accordance with our Terms & Conditions.

Need to request a refund or cancel?

We aim to resolve payment issues within 2 business days. Email us from your registered address and we will sort it out.

Email contact@vinimay.in+91 70045 16734