Delivery Policy

Vinimay is a Software-as-a-Service (SaaS) product. There are no physical goods, printed materials or hardware involved in any purchase. The "delivery" of a paid subscription is the activation of premium features on your existing Vinimay account — which happens electronically, instantly and automatically.

Because the product is entirely digital, there are no shipping timelines, delivery addresses, couriers or logistics partners involved. No physical delivery will ever be made in connection with a Vinimay subscription.

Access to paid features is granted immediately upon successful payment confirmation from our payment gateway partner (PhonePe). In normal circumstances, your account is upgraded within seconds of a successful transaction.

After a successful payment you will receive:

• An in-app confirmation showing your new plan and the date it expires.
• An email receipt sent to your registered email address from our payment processor, PhonePe, within minutes of the transaction.
• An email from Vinimay confirming your plan upgrade and its validity period.

If you do not receive a confirmation email within 30 minutes, please check your spam folder before contacting us.

In rare cases, a payment may be debited by your bank but the activation signal from the payment gateway may be delayed — typically due to bank or network timeouts.

If your account is not upgraded within 30 minutes of a completed payment:

1. Check your bank or UPI app to confirm the payment was actually debited.
2. If it was debited, email us at contact@vinimay.in with the subject "Payment not reflecting", your registered email address, and the transaction ID or screenshot from your bank/UPI app.
3. We will verify the payment status with PhonePe and either manually activate your plan or initiate a refund within 2 business days.

We aim to maintain 99.5% uptime for the Vinimay platform. Scheduled maintenance windows are communicated at least 24 hours in advance via email and an in-app notice.

If a service interruption affects your ability to use the platform for more than 72 consecutive hours during a paid period, you may be eligible for a pro-rated credit or refund — see our Refund & Cancellation Policy for details.

Vinimay is available anywhere you have an internet connection. However, the platform is specifically designed for GST-registered and non-GST businesses operating under Indian tax law. Payment processing is available for users with Indian bank accounts, UPI-linked accounts, or Indian-issued debit/credit cards.

For any issues relating to plan activation, payment receipts or access to the Service after payment, reach us at:

• Email: contact@vinimay.in
• Phone: +91 70045 16734
• Address: Malkauli, Bagaha 2, West Champaran, Bihar 845105, India

We respond to all support requests within 2 business days (Monday–Saturday, 10 AM–6 PM IST).